Effortless service through any channel

Microsoft Dynamics 365 Customer Service delivers a guided, intelligent service and support on any channel, with a unique ability to work with your existing systems. It empowers customers and agents with the tools they need, to ensure a quick and accurate resolution, every time. 

Improve Engagement

  • Let customers connect quickly and easily through multi-channel service options.
  • Use the AI of service bots to increase service availability and free your agents for more high-value interactions.
  • Resolve issues quickly using data analysis and predictive care.

Personalise Your Service

  • Deliver value with every interaction with a complete customer view.
  • Guide agents’ actions toward optimal outcomes using intelligent automation.
  • Create upsell or cross-sell opportunities using contextual customer data.

Streamline Customer Service

  • Improve service based on survey feedback, discussion forums, and social listening.
  • Onboard new agents quickly with in-app learning options.
  • Optimise your service staff by allocating resources based on service trends that you can monitor in real time.

Immediate benefits of Dynamics 365 Customer Service

Improved Customer Experience: 
Intelligent case management features such as Virtual Agents guarantee quick response times and a professional, standardised process.
Dynamics 365 simplifies the agents’ work and takes away the need for manual data entry. Agent’s will no longer have to search for the relevant information, or trawl back through conversations to form the correct responses. Instead, Customer Service streamlines everything and manages agents’ time with inbuilt scheduling and reminder capabilities. 
Data from Customer Service Insights and Customer Voice allows Agents to analyse data and conversations to identify areas they need to improve. Managers can identify their agents’ strengths and weaknesses and work with them to rectify any difficulties to equip them to deliver better customer service.
Let's Talk CRM

Our team are looking forward to discussing Customer Service with you