Effortless service through any channel
Microsoft Dynamics 365 Customer Service delivers a guided, intelligent service and support on any channel, with a unique ability to work with your existing systems. It empowers customers and agents with the tools they need, to ensure a quick and accurate resolution, every time.
Improve Engagement
- Let customers connect quickly and easily through multi-channel service options.
- Use the AI of service bots to increase service availability and free your agents for more high-value interactions.
- Resolve issues quickly using data analysis and predictive care.
Personalise Your Service
- Deliver value with every interaction with a complete customer view.
- Guide agents’ actions toward optimal outcomes using intelligent automation.
- Create upsell or cross-sell opportunities using contextual customer data.
Streamline Customer Service
- Improve service based on survey feedback, discussion forums, and social listening.
- Onboard new agents quickly with in-app learning options.
- Optimise your service staff by allocating resources based on service trends that you can monitor in real time.